Customer Journeys

End-to-end business lifecycles, described independent of the engine implementation. Each journey maps out the phases, decision points, parallel flows, and cross-cutting objects (processes, alerts, cases, events) that the platform must support.

These are business reference documents — not implementation specs. They help identify what capabilities the engine needs before we start building workflows.

Journey	Description
Retail Customer	Natural person opening personal banking products. Covers prospect → intake → onboarding → screening → product enrollment → active relationship → periodic/event review → offboarding.